At TheTravella ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (thetravella.app) or use our mobile application (the "Platform").

1. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information").

• Identity Data: Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes bank account and payment card details (processed securely by our payment partners).
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Platform
• Improve, personalize, and expand our Platform
• Understand and analyze how you use our Platform
• Develop new products, services, features, and functionality
• Process your transactions and manage your orders
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails, push notifications, and SMS messages related to your bookings
• Find and prevent fraud
• Verify your identity and conduct background checks (where applicable)

3. Sharing Your Information

We may share your information with:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts).
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Other Users: When you share personal information or otherwise interact in the public areas with other users (e.g., car reviews, host profiles), such information may be viewed by all users and may be publicly distributed outside.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Platform is at your own risk. You should only access the services within a secure environment.

5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to correct inaccurate information).
• The right to object (to our processing of your personal data).
• The right of restriction (to request that we restrict the processing of your personal information).
• The right to data portability (to receive a copy of your personal data).
• The right to withdraw consent.

6. Location Information

We may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points, and cell towers. This is primarily used to key features like "Cars near me" and for safety monitoring during trips.

7. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@thetravella.app
• By visiting this page on our website: Contact Us
• By phone number: +256 780 101 601